AzureGreen Policies

AzureGreen Policies

Payment Methods

AzureGreen currently accepts MasterCard, Visa, Discover, Money Orders, and Paypal payments, as well as Personal Checks (held for 2 weeks to clear).
*If your check bounces or you do a chargeback on your credit card or paypal account a $35.00 fee will be applied to the amount due. If payment is not remited promptly you will be sent to collections. No orders will be shipped when account is past due.

Back Order Policy

Retail Customers: When any item is put on backorder at AzureGreen, we will ship it out to you as soon as it comes in. However if the value of the merchandise is under $5.00 we will cancel the missing item from your order and indicate on the invoice when we expect the item to be available for reorder.

Wholesale customers: We set everyone one up with Back Order Cancel, what this means is that the out of stock items will remain on your order until it comes in and you are then notified it is available for you to reorder. At that time we will cancel the item off of your order.

Return/Damage/Missing Policy:

Contact us at RETURNS@AZUREGREEN.COM with the following information: Invoice number, Who Picked, Who Packed, Was the item checked off on the invoice/packing slip, if damaged please include a picture(please no zip files).

All returns should have “RETURNS DEPT.” written clearly on the outside of the box along with an RMA #. Inside the box, include the order number that you are referring to so that we can properly credit your account. No merchandise will be accepted or replacements issued without prior approval to return such merchandise.
AzureGreen accepts returned items that are in resalable condition purchased less than 3 months ago. Oils that have been transferred into plastic containers are NOT considered to be in resalable condition. Discontinued items are not credited.

Refused orders that are returned will be charged return shipping plus a $2 fee. Returns over 3 months will be charged a 20% restocking fee.
Due to the increase in shipping costs we reserve the right to bill your account for all shipping fees billed to us due to a package being returned or refused without prior approval.
Filing of damage claims or missing package claims with the shipping provider (UPS, US Postal Service, Fed Ex, Etc…) will be the responsibility of AzureGreen.

Shipping Policies

AzureGreen ships via the US postal service, FedEx and UPS. Exact methods will vary based upon the availability of these services and what is offered to your location, and will be offered at the time of your purchase via the online shopping cart. Shipping charges are calculated upon the weight of the items within your order, the shipping method you choose, and your location.

Most orders will be shipped within 48 business hours, if items are available, and you are unable to make changes to an order once it has been packaged. Orders cannot be canceled once they have been shipped. You may however refuse the package, and upon its return receipt we will credit you for the merchandise. Shipping fees and any return shipping costs will still apply.

An additional $16.00 charge will be applied for change of address, or location change after order ships (per box).

FEDEX ESTIMATED DELIVERY

UPS ESTIMATED DELIVERY

Sales Tax

AzureGreen is required to charge Massachusetts sales tax on orders to be delivered to addresses within the State of Massachusetts. The customer is solely responsible for all sales tax (or other taxation) on orders shipped to any other state or out of the country.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error, error in pricing, product information received from our suppliers, etc., please let us know so we can correct them.

Information on our web site is updated daily and will always be the most current information available. We now produce our own black and white catalog. We currently charge $.01 for the catalog and $4.99 for the priority flat rate shipping.
We also have each section available online in PDF version in color so you can download them at any time for free.

Price Changes

Prices are subject to change without notice. The prices listed on our website will be the most accurate and up to date. Be sure to keep an eye on the "New Items" category of our website, as we constantly bring in new items to replace those we have discontinued.

Privacy Policy

AzureGreen does not share customer information including emails, phone numbers, or postal mail addresses with anyone. It is not our policy to spam your email address, nor do we send unwanted postal mail. Any batch emails sent out will be only to notify customers of new or sale items as well as special offers and sales. At any time, a customer may opt out of receiving such emails, the quickest way is to click the unsubscribe button at the bottom of the email.

International Orders and Regional Laws

It is the responsibility of the purchaser to understand and answer for all fees and charges required by Customs and Duty regarding packages ordered and shipped internationally. FedEx and UPS have their own brokerage fees that we have no control over. These fees are billed in addition to any duty and tax.

All items sold and distributed by AzureGreen are legal for sale and distribution. However, it is the responsibility of all customers to understand local, regional, and national laws pertaining to the items they purchase, and purchasers are solely responsible for packages lost or destroyed, or any legal action resulting from the purchase of the items that are illegal in their particular country or region.