Drop Shipping Information

For those of you unfamiliar with the term, Drop Shipping is a system that allows us to ship products out to your customers under your business name without you needing to stock your own inventory space, or spend valuable time on the shipping process. Our name appears nowhere on the packaging or paperwork of your order.

How does all of this work? It's really quite easy. The general guidelines to drop shipping are listed below, but feel free to contact our office staff at 1 (413) 623-2155 if you need any assistance figuring things out.

  • To place a drop ship order on our website: go to www.azuregreen.net, sign in, simply select, enter your items, add to cart, go to checkout, enter your customer's shipping address in the "ship to address" field, and click yes on the drop ship option.
    • When entering your customers address in a web order do not abbreviate the city, do not copy and paste foreign addresses (the symbols do not always match US format), and do not use periods or number signs. Please check with www.usps.com for the correct format.
    • Please double check all address before placing your orders. You can confirm addresses at the USPS website. If an order is shipped to the incorrect address and we get billed for an address correction fee of $21.00 it will be added to your account. If it is not correct it may otherwise simply be returned to you via the shipping service.
  • To drop ship with us you must first be a registered wholesale customer, having filled out and returned our wholesale application and have been notified that we have it on file and have activated your account.
  • Please ensure that you have received payment from your customer before placing your order with us. It is not our responsibility to hold orders you have already placed until you receive payment from your customers.
  • Our transactions with you will be separate from your transactions with your customers; you should never enter your customer's credit card information as a payment method with us.
  • Our name will not appear anywhere on the package or on the return label. The only exception to this is if an AzureGreen branded product has been ordered. In this case our name appears on the label of those products.
  • The return address on the package will be your business name and address, as given to us with your order, international address have to use our address as a return address. Please note that this will include your name, business name, address, and phone number. If you would like you can use our return address on the package, but your information will still appear on the invoice.
  • We will charge you at standard wholesale rates for the order. The quantity discounts only apply if all of the items shipped are going to one customer. Each package you send out is considered a different order for the purposes of quantity discounts.
  • There will be no pricing displayed on the packing slip.
  • We prefer to be paid by credit card (Visa, Mastercard and Discover), or by Paypal (payment must accompany order, and be sent to Azuredist@yahoo.com).
  • Packages shipped via our Drop Shipping program are typically shipped via the U.S. Postal Service (USPS), though larger orders tend to be shipped via FedEx. This is due to the average size of drop ship orders and the least expensive methods we have available to ship your orders.
  • For all wholesale and drop ship shipments, our shipping fee is calculated from the standard carrier charges and a small handling fee.
    • Deliveries shipped via the USPS are calculated using the formula of :Carrier Charge x .95 + $3.00 = AzureGreen Shipping Charge For example, $6.95 x .95 + $3.00 = shipping charges of $9.60
    • Deliveries shipped via UPS are calculated on the following formula: Carrier charges x .90 + $3.00 = Total Shipping Charges.
    • Deliveries shipped via FedEx are calculated on the following formula: Carrier charges x .64 + $3.00 = Total Shipping Charges.
    • You should note that our webstore (www.azuregreen.net) can also provide you with accurate estimates of shipping costs.
    • It should also note that most orders shipped via USPS will have a delivery confirmation number, but we will not be able to accurately track USPS deliveries that are international. This includes orders shipped via the USPS to APO addresses. All orders delivered via FedEx or UPS have a tracking that we will be able to accurately track.
  • We will ship anywhere that will accept packages from the United States. You are, however, responsible for any shipments that are denied by customers. Also, please note that customers are liable for any duty charges for international orders. If a package is refuse and returned you are responsible for all charges.
  • Our back order policy for drop ship orders is as follows:
    • Domestic drop ship orders are shipped out automatically, with you receiving notification about the back ordered item and that item being shipped when we have it back in stock. Your customer will also be notified on the packing slip that the item is back ordered. Exception on back orders, that have not come in within a 2 month time frame you will be notified that we have canceled them and if your customer still wants them it is recommended you check back after the listed due date. The due dates are computer generated and not a confirmed due date.
    • Back ordered items on international orders are canceled and the order is shipped. You will be notified as to all out of stock items. Item cancelation saves your customer duty fees based on items on the packing slip that were not received and saves you extensive shipping fees for items that ship out separately.
    • You may also work out an alternate arrangement with one of our customer service representatives, although we are not able to meet all requests.
  • Should your customer need to make a return or have another issue with their order it will be handled by you. Report any damaged or missing items within ten (10) days of receipt of order so that we can help rectify and credit your account.If a package is delivered to the customer according to the tracking information it is up to you to handle the issue with your customer. We are not responsible for stolen packages. We will file tracers with the shipping companies used and pass that information on to you. If the item is damaged or missing from the package you will need to supply us with who picked and who packed the order. We also request a picture of damages, this way we can contact our distributors for reimbursement.
  • And finally, you should note that an order is not a drop ship of we are shipping it to you or another shipping address for your business. An order is only a drop ship order if we are shipping it directly to your customer.

If you have any questions, please feel free to contact any of our customer service representatives.